Boundary
iGoogle rounds to one decimal, so a rating holds 4.3 anywhere from 4.25 to 4.35. Both distances are worked out across every review this location has ever had, because that is the number Google rounds. Using only the last year would give a figure that looks right and predicts nothing. All 393 reviews, not the selected periodSixty times as many reviews to climb a level as to fall one. The two bars are drawn to scale against each other.
4.2519
the exact rating, from 1,671 stars across 393 reviews
4.25
Google shows 4.3 anywhere across here
4.35
0.0019 above the floor
Getting to the next level
iWhen recent reviews are worse than the public number, every new review pulls the rating down rather than up, so asking for more of them makes things worse rather than better. The thing to do first at those locations is fix what customers are unhappy about. The same sums run across every location in a cluster or the whole account, ranked by where the effort pays off most. At this locationAsking customers for reviews only helps where recent reviews are better than the public number.
Connaught Place
FTL-DEL-CNP · Delhi NCR
Worth asking for reviews here. The last 68 reviews average 4.41 against a public 4.3, so new reviews are arriving better than the base they join, and each one lifts the rating.
60
five-star reviews to reach 4.4
4.2
five-star reviews arriving a month
62
weeks to get there at this pace
2
weeks to get there with a campaign
The campaign figure assumes about three in ten people asked go on to leave a review. Once this account has run one, the figure uses its own numbers instead.
Forecast
iThe line is the pace this location is running now, at the average it has been running. The range around it runs from its slowest month at its worst average to its fastest month at its best, so both edges are months this location has actually had. Nothing here is a guess about what customers will do next. Next 90 daysWhere the rating goes over the next 90 days if reviews keep arriving the way they have.
If the pace holds
Between its own best and worst months
Ninety days of its worst months would show 4.2. Ninety days of its best would not reach 4.4. A bad run costs a level; a good one does not buy it back.