Featherlite / Delhi NCR / Connaught Place / Analyse
Reviews Sentiment Strengths Staff Predictions

The two ratings, month by month

iThe lifetime rating is every review this location has ever had, which is what a customer sees on the listing. The month line is only the reviews written in that month. They are the same customers; one figure is just carrying nine years of them. Sep 2025 to Aug 2026
5.5 4.0 2.5 Delivery delaysDamaged on arrivalRefunds and cancellations, Assembly quality, Parking3Showroom wait timesCash counter queuesRating, stars SepOctNovDecJanFebMarAprMayJunJulAug
That month's reviews Lifetime rating, what a customer sees An issue started An issue was closed

Where the reviews came from

iHow many reviews arrived each month, and how many of them followed a request. A review that follows a request counts once, on the month it was written. 17 of the 68 were asked for

Asking started in May 2026. Nothing before that month was prompted.

5
4
6
7
5
6
4
6
6
6
6
7
SepOctNovDecJanFebMarAprMayJunJulAug
Asked for Came on their own

What was done about it

iIssues that carried mentions in this period, split by whether they started inside it or came in already open, and what got answered. Closing is recorded on the day the issue was marked resolved.

6 issues were live here, 2 of them started in this period and 4 came in already open.

Closed in this period
1of the 6 that were live
Cash counter queues, after 141 days.
Reviews answered
82%of the 68 in this period
Up from 64% over the months before.
Issue In this period Since
Showroom wait times Started in this period 3 Aug 2026
Parking Started in this period 25 Jul 2026
Cash counter queues Closed 2 Aug 2026
Assembly quality Carried in 5 Mar 2025
Damaged on arrival Carried in 3 Jan 2025
Refunds and cancellations Carried in 9 Sep 2024
Delivery delays Carried in 21 Aug 2024

The stars in this period

iHow the 68 reviews in the period split by star rating, and what share of the period each level is.

45 of the 68 are five star. The 10 at three or below are almost all recent: 8 of them arrived in the last two months.

Stars Share of the period Reviews Share
★★★★★ 45 66%
★★★★☆ 13 19%
★★★☆☆ 5 7%
★★☆☆☆ 3 4%
★☆☆☆☆ 2 3%
Fix issues