⌘K
Google rating iThe average across all 393 reviews this location has ever had, rounded the way Google rounds it. This is the number a customer sees, and 4.3 is On track.
4.3
393 lifetime reviews
Rating in this period iThe same average over the period you have selected. 4.41 is On track. The colour is based on this one rather than the Google rating, because it shows how the business is running now instead of how it ran years ago.
4.41
68 reviews in period
The gap iThe rating in this period minus the Google rating. Understated means the business is running better than Google shows, so the fix is more reviews rather than better service. The other way round means the public number has not caught up with a decline yet.
+0.11
Aligned · Google is about right
Reviews in period iReviews that arrived in the period you have selected. The share tells you how much of the public rating is recent and how much is old history.
68
17.3% of the lifetime base
Google rating and boundary distance are lifetime figures, exactly as Google shows them. Every other figure follows the period above unless it says otherwise.
Sentiment
iHow warm the words in a review are, scored from 0 to 1, separately from the stars. Someone can leave four stars and still write something unhappy, which is the case worth catching.
On track
0.71
across 68 reviews in this period
01
Keeping it high
Staff service: 41 mentions, averaging 4.8
Up from 0.63 three months ago
Review velocity
iReviews per month, averaged over the last three. Together with any months that took none, it sets how audible this location is. A quiet location is both unwatched and easily moved, because every new review shifts the number further.
Audible
6.3
reviews per month, rolling 3 months
Reviews each month over the last 12. No silent months.
Boundary distance
iGoogle rounds to one decimal, so the rating sits a set number of reviews away from the next step in each direction. Worked out across all 393 reviews, because that is the number Google shows, so changing the period above does not move it.
Needs attention
1
one-star review from a lower rating
60
five-star reviews from a higher rating
4.24.34.4
Asymmetry 60:1 · exact 4.2519, Google shows 4.3
Within Delhi NCR
iWhere this location sits among the 18 in its cluster. Both figures follow the period above. Movement is the second half of the period against the first half, so it says which way a location is going rather than where it has been.
12th
of 18 on rating
-0.91
18th of 18 on movement
Waiting on a reply
iReviews in this location's queue that nobody has answered yet, however long ago they were left. A queue is what is outstanding now rather than what happened in a window, so the period above does not move either figure. A reply is worth most in the first day or two, which is why the wait is stated and not only the count.
12
unanswered right now
19
days the oldest has waited
Reviews asked for
iPeople this location asked for a review over the period above, and how many of them went on to leave one. The last 30 days of it is what Request: Send reports on its own page, so the two agree rather than counting the same customers differently.
65
asked in this period
17 came back26%
Top issues
iIssues are what customers complain about, grouped by subject from what they write. Critical means someone used a word like scam or fraud. High means 10 or more mentions, or those reviews averaging under 2.5 stars. Counts follow the period you have selected. In the selected period
Top negative
Recurring
High severity
Delivery delays
19
mentions in this period
2.8
star rating of those reviews
12 to 19 vs the period before
New this period
New
Parking
8
mentions in this period
3.8
star rating of those reviews
First seen 2 weeks ago
Closed recently
Resolved
Cash counter queues
5
mentions in this period
3.6
star rating before it closed
Closed on 2 August, after customers stopped mentioning it