Featherlite
⌘K
Lifetime average iThe average across all 37,500 reviews at every location. Google only rates single locations, so this is the account's own number.
4.2
across 37,500 reviews
Rating in this period iThe same average over the period above. 4.41 is On track. The colour is based on this one rather than the lifetime average, because it shows how the business is running now instead of how it ran years ago.
4.41
in this period
The gap iThe period above minus the lifetime average. Understated means the business is running better than Google shows, so the fix is more reviews rather than better service. The other way round means the public number has not caught up with a decline yet.
+0.21
Understated · better than Google
Reviews in this period iReviews that arrived in the period above. The share tells you how much of the rating is recent and how much is old history.
6,970
18.6% of the lifetime base
Consolidated across 3 clusters, 47 locations
Clusters
iA cluster takes the colour of its worst location, so one location in trouble is never hidden by the ones doing well around it. Worst firstLocations to look into
iPicked by rule, worst movement first: within three reviews of a drop, or moving a quarter star down over the period. Every card names its cluster; the full roster lives in Monitor. 4 of 47 in this periodTop issues
iThe widest shared issue, the regional proof, and the biggest local one. Shared means half the 47 or more; Regional means half of one cluster while under half of the enterprise; the strip is the 47 with the halfway mark drawn. In the selected periodWhere a campaign pays
iRanked by the fewest five-star reviews to the next Google rating, among locations already running better than their public number: a campaign locks in what the period has earned. Eligibility compares this period's rating with the Google rating; the reviews and the weeks read the whole ledger as of today.Indirapuram
FTL-DEL-IDP · Delhi NCR
14 five-star reviews to reach 4.4
Under a week with a campaignAbout 7 weeks at the current pace
Start campaign
Indiranagar
FTL-BLR-IND · Bangalore
17 five-star reviews to reach 4.0
Under a week with a campaignAbout 7 weeks at the current pace
Start campaign
Pitampura
FTL-DEL-PIT · Delhi NCR
30 five-star reviews to reach 4.3
About 1 week with a campaignAbout 34 weeks at the current pace
Start campaign
5 locations need fixes before a campaign pays off: Lajpat Nagar, Powai, Andheri West, Chembur and Kurla. See why in Fix
16 locations are already running above 4.6, so asking them for more reviews moves the number less than the same effort elsewhere. They stay off this list until the others catch up.